FAQ

FAQ

Do you deliver across Morocco?

Yes, we deliver across Morocco.

Delivery times may vary depending on your city and address. If you have any questions about delivery to your area, please contact us before placing your order.

Is cash on delivery available?

Yes, Cash on Delivery is available for orders within Morocco.

You can place your order online and pay in cash when your package arrives. Please prepare the full amount in cash when possible.

When will my order ship?

Orders are usually processed and shipped within 3 business days after your order is placed.

Please note that orders are not processed on weekends or public holidays. Delivery time may vary depending on your location and the delivery partner.

Is this a preorder item?

Some items may be available for preorder before they are ready to ship.

If an item is a preorder item, it will be clearly mentioned on the product page. Preorder items will be shipped once they arrive and are ready for delivery.

Is an incense holder included?

An incense holder is not included unless it is clearly mentioned on the product page or promotion.

If a special offer includes an incense holder, it will be stated in the product description or campaign details.

How strong is the scent?

Our incense is designed to create a calm and refined atmosphere.

The scent is generally soft and elegant, rather than overpowering. The strength may vary depending on the incense type, room size, ventilation, and how long it is burned.

For a lighter experience, we recommend burning incense in a well-ventilated room or using it for a shorter time.