Contact

Thank you for visiting Wakha.

For questions about your order, delivery, products, or Japanese incense, please feel free to contact us.

Whether you are choosing a scent for your home, a quiet ritual, or a thoughtful gift, we would be happy to help.

Contact us

Instagram:
https://www.instagram.com/wakha.japan/

Email:
wakha.japan@gmail.com

Order inquiries

For questions about an existing order, please include:

- Your full name
- Order number
- Phone number
- Delivery city
- Details of your inquiry

Response time

We usually reply within 1–2 business days.

Replies may take longer during weekends, public holidays, or busy periods.

Helpful pages

Before contacting us, you may also wish to visit:

- Shipping Policy
- Return / Refund Policy
- Cash on Delivery

Thank you for choosing Wakha.

May our Japanese scents bring a quiet moment into your day.